Behind the Iron Gates in 1818 West Genesee Street

Customer Reviews about Behind the Iron Gates:

• ★ ★ ★ ★ ★
  I went into Behind the Iron Gates this weekend. It is a fabulous store! The employees are more than helpful! They have a great selection of costume and real jewelry. I was looking for some pieces for my upcoming wedding. I found just the items I was needing. The building itself is a beautful historical 1800s landmark that the owners have maintained with the feel of the original house. Great job and I can't wait to go back. There are treasures of all sorts waiting for you. :)
  By Karen Alfie, June 21, 2017
• ★ ★ ★ ★ ★
  I have always been treated with respect and kindness here. Sometimes letting go of things you care about is difficult and Selma went above and beyond for me in the past. She hung on to a few things for me and let me come back and get them at a later date. That is not supposed to happen, but it was a special circumstance and she was very nice about it. I feel they have always been fair about pricing and everyone has always been professional.
  By M McDonough, March 15, 2017
• ★ ☆ ☆ ☆ ☆
  Incredibly rude service. The worst I have EVER encountered. Owner verbally attacked us for not wanting to purchase an item that she priced on the spot. We continued to shop and discuss what would have been a fair deal with one another, and other establishments we liked to explore as well. It was the casual sort of conversation you have with friends as you shop. The place has many rooms, so we weren't aware the owner was hanging on our every word. She angrily approached us in another area of the store and quite literally yelled at us like children because she "didn't like our attitude". I attempted to apologize for the misunderstanding and she mocked me, repeating my words in a sing song voice and told me to stop grinning at her! I was smiling because the whole encounter was so... strange and I didn't know what else to do. At that point we attempted to leave, then she hassled me about my purse (a very expensive normal sized handbag) and accused me of trying to steal. I offered to show her the contents and she started screaming at us to get out immediately. I am disheartened because I have shopped here before when the owner must not have been present and enjoyed myself. I do not wish to support her after being treated so poorly. If she is so very sensitive about her pricing, perhaps antiques is not the best business for her to be in. I feel awful after the encounter as well as confused. I am not a shoplifter, do not carry myself as such, and would have gladly checked my bag or returned it to the car if she had mentioned it sooner. It was not a large purse by any standards and contained only my wallet, keys, and chapstick. I usually don't leave negative reviews, but I couldn't help but try to do something to right such a weird and unfortunate visit that left me pondering how the place is even still in business.
  By Colleen Bland, November 07, 2016

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About Behind the Iron Gates in Syracuse